Cookies & privacy
Privacy and Cookie Policy
A. Privacy Policy
1. General Provisions
The following Privacy Policy governs the processing of personal data by Ahooga SRL, a company incorporated and existing under the laws of Belgium, having its registered office at Avenue Louise 259, 1050 Ixelles (Brussels), Belgium, and registered in the Belgian Trade and Companies Register under nr. 0633.687.835 (hereinafter, “Ahooga” or “we” or “us” or “our”).
Ahooga is committed to protecting and respecting your privacy.
The purpose of this Privacy Policy is to specify which categories of personal data Ahooga collects through its business activities, its websites https://ahooga.bike, subdomains, directories, services and any other means relating to information or communication, including emails (hereinafter collectively referred to as the “Services”). It further specifies the lawful basis for the processing of the personal data that we collect, as well as how long we store it. It also describes how such data may be processed and disclosed to others. The Privacy Policy further sets out the different measures Ahooga has implemented to safeguard the security and confidentiality of the personal data it collects, whether you have to provide personal data to us, how you can exercise your rights and how you can contact us about our privacy practices.Ahooga cares about the privacy of the users of its Services and all others whose personal data may be collected (hereinafter, “User” or “you” or “your”) and will only collect and process personal data in accordance with the provisions of this Privacy Policy.Ahooga is the Data Controller. Ahooga will act in compliance with the General Data Protection Regulation (EU Regulation 2016/679 of 27 April 2016) and all other applicable data protection legislation and as further detailed in the present Privacy Policy (“Applicable Data Protection laws”).Should you have any questions about this Privacy Policy or the feeling that your interests are not or inadequately represented, you can contact us via email (hello@ahooga.bike), or by sending a letter to the following address:Ahooga
To the attention of the Privacy Manager
Avenue Louise 259
1050 Ixelles (Brussels)
BelgiumAccording to the Applicable Data Protection laws, you may be entitled to file a complaint with your local Supervisory Authority or the lead Supervisory Authority, such as the Belgian Data Protection Authority (address: Rue de la Presse 35, 1000 Brussels, Belgium https://www.autoriteprotectiondonnees.be/introduire-une-requete-une-plainte).This will generally be the case when you are located within the European Economic Area (hereinafter, the “EEA”). We would appreciate it however that, prior to filing any complaint, you contact us so that we may assist you with your request or concern.
Ahooga may change this Privacy Policy from time to time. But when we do, we will let you know one way or another. For example, we may provide you with additional notice (such as adding a statement to our website’s homepage or sending you an email). These means of notification will depend on the extent of the modification (substantial change vs minor tweaks). Modified versions will have immediate effect, unless stated otherwise.
Please note that the Services may contain links to other websites, digital platforms or Internet resources which may collect personal data voluntarily or through cookies or other technologies. Ahooga has no responsibility, liability for, or control over those other websites or Internet resources or their collection, use and disclosure of your personal data. Ahooga recommends that you review the privacy policies of those other websites, tools and Internet resources to understand how they collect and use personal data.
2. Data Processed by Ahooga
The categories of personal data which can be processed by Ahooga depend on the relation you have with Ahooga:
(a) If you are a customer
In a nutshell: you are using Ahooga’s services as a customer (for example you bought a Ahooga Bike). Personal data processed: identification data you provided Ahooga in this context (your name, address, telephone number and email address) or data that Ahooga links to your purchase (bike serial number); payment information processed by a third party processor (Shopify) we engage with for the operation of the webshop (see point 4. of this Privacy Policy). Purpose of the processing: performance of the Services (registering customer order, delivering the order, contacting the customer during/after the sale, yearly maintenance, traceability between bike serial number and bike owner in case of warranty recall, …). Legal basis for the processing: processing is necessary for the performance of the Services.
(b) If you are a supplier or partner
In a nutshell: you are working together with Ahooga for business purposes (for example as a distributor, manufacturer, …)
Personal data processed: the personal data Ahooga processes will always involve your basic identity information such as name, e-mail address, postal address, telephone number, the company you work for and your function. We may also process other personal data you provide us with, dependent on our contractual relationship with you.
Purpose of the processing: to be able to execute and perform Ahooga’s end of the contract (including though not limited to doing our normal business administration (e.g. invoicing and relationship management).
Legal basis for the processing: when you as an individual are our supplier, we rely on the necessity of processing your personal data for executing and performing the contract we have with you. However, if you act on behalf of a company or other legal entity, we rely on our legitimate interest to be able to contract with suppliers and/or partners when processing your personal data.
(c) If you are a website visitor
In a nutshell: you are visiting our website, that uses Google analytics. When you are visiting our webshop, we rely on Shopify to ensure its proper functioning.
Personal data processed: Google Analytics relies on cookies to identify users through a tracking code (user ID). For this reason, cookies themselves are said to not contain any personally identifiable information. However, it is not impossible for Google to associate the user IDs with real-world identities. Hence, user IDs are classified as personal data under the GDPR. The information collected may include your IP address, login information, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our Services.
Shopify ensures the proper functioning of our e-shop. When you place an order and continue to payment, you are required to enter your payments details. Payment information is processed by Shopify in this respect (see section 4 of this Privacy Policy).
Purpose of the processing: help us analyzing how visitors use our website.
Legal basis for the processing: consent to use Google Analytics (see the cookie banner).
(d) If you subscribe to our newsletter
In a nutshell: you can provide us with your email address in order to receive our newsletter (for example you can fill in the newsletter form on our website).
Personal data processed: email address
Purpose of the processing: sending of our newsletter.
Legal basis for the processing: your consent (your consent can be removed at any time – just send us an email to hello@ahooga.bike).
The User undertakes to communicate correct personal data to Ahooga. The User can change provided personal data at any time. Ahooga cannot be held liable for any malfunctioning in the Services due to erroneous personal data communicated by the User or modifications to the User’s personal data by third-party management tools.
While we make every effort to ensure that your personal data is accurate, complete and up to date, you can help us considerably in this by promptly notifying us if there are any changes to your data by contacting our us as indicated under section 1 of the present Privacy Policy.
Users can’t disclose personal data to Ahooga about another person unless this person has given consent. Ahooga will not collect any sensitive data from Users. This includes data such as: data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation. Ahooga will, if necessary, obtain your explicit consent to collect such data.
3. Your Rights
Under Applicable Data Protection Law, you may have certain rights regarding the personal data we process about you. We also offer you certain choices about what personal data we collect from you, how we use that data, and how we communicate with you.
You can choose not to provide personal data to us. You also may refrain from submitting data directly to us. However, if you do not provide your personal data when requested, or if you exercise your rights, you may not be able to benefit from the Services (as applicable), and we may not be able to provide you with information about Services.
You will find hereunder a list of the rights you have regarding the personal data we process about you:
(a) Withdrawal of consent
To the extent provided by Applicable Data Protection Law, you may withdraw any consent you previously provided to us, or object at any time to the processing of your personal data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal data will mean that you cannot take advantage of certain Services.
(b) Right of access
In addition, you may have the right to request access to and receive copies of the personal data we process about you.
You may also receive information about the personal data we process about you, as well as ask to be informed regarding the recipients to whom your personal data has been disclosed. This includes recipients outside of the EEA (as provided under section 6 of the present Privacy Policy).
(c) Right to rectification
You have the right to request that we update (changing of email or postal address, for instance) and correct any inaccuracies (such as misspellings, etc.) in your personal data.
(d) Right to object to the processing
You have the right to object to the processing of your personal data. This is notably the case when we decide to process your personal data based on our legitimate interest. If we disagree with your objection, we will provide you with legitimate reasons why we should continue to process your personal data. The answer we provide to you in this regard is without prejudice of your right to file a complaint with your local Supervisory Authority or the lead Supervisory Authority (see section 1 above).
(e) Right to erasure
You have a right to request that we delete your personal data, as appropriate. Please note that we may turn down your request in specific circumstances (for example, when data retention is necessary for the exercise of freedom of expression and information, or for the establishment, exercise and defence of legal claims). The answer we provide to you in this regard is without prejudice of your right to file a complaint with your local Supervisory Authority or the lead Supervisory Authority (see section 1 above).(
f) Right to restriction of processing
You have a right to restrict the use we make of your personal data. As a consequence, we will not be able to further process your data.
(g) Right to data portability
You may also have a right to data portability, which implies that Ahooga can supply (at your request) your data to you and / or to a third party in a structured and machine-readable form.Should you wish to exercise any of the rights referred to under points (a) to (g) above, please contact us as indicated under section 1 of this Privacy Policy.
The rights can be exercised free of charge unless the requests are manifestly unfounded or excessive. In the latter cases, Ahooga can either charge a reasonable fee or refuse the requested action.
We undertake to provide you with an answer within one (1) month upon receipt of your request. In some cases, we might need additional time to consider your request and need an extra two (2) months. We will inform you accordingly if this is the case.
4. Disclosure of Personal Data
Although Ahooga may transfer personal data to so-called business partners, consultants or other service providers for the performance of the Services (as applicable) or any other contract we enter into with them or you, we will not share data with third parties for secondary or unrelated purposes unless otherwise stated when collecting these data. Recipients Ahooga may share collected personal data with are:
– Synapsis, for IT consultancy purposes;
– Business customers (resellers), in order to process orders;
– AKTI, Ahooga’s CRM;
– Wordpress and Shopify, for website functionality purposes;
– Calendly, Meetingbird, for different types of appointments; Mailchimp, for newsletter purposes.When exploring our website, depending on your cookie preferences, your data will also be transmitted to our partner Qover SA/NV, an insurance agent offering bicycle insurance. We recommend that you read this partner’s provisions on the protection of personal data (https://www.qover.com/terms-and-policies#parentVerticalTab4) and their use of cookies (https://www.qover.com/terms-and-policies#parentVerticalTab2).If Ahooga gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes. Where appropriate or required, Ahooga will be entitled to transmit personal data to law enforcement authorities, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or in the context of the above-mentioned purposes. As the case may be, one or more of the above may be located outside of the EEA. Where applicable, your personal information will be processed in compliance with section 6 of the present Privacy Policy.
5. Retention Period
Ahooga does not store the data longer than legally admissible and in any case not longer than required for the purposes for which it was collected unless otherwise required or authorized by Applicable Data Protection Law. We take measures to delete or permanently de-identify your personal data if required by law or if your personal data is no longer required for the purpose for which we collected it. The retention period is the following:
All personal data we collect in the framework of our contractual relationship with you, are stored during the contractual period and at least until 7 years thereafter;
In the case where you gave your consent to receive the newsletter/further communication, the data will be processed, and the newsletter will be sent, as long as you do not unsubscribe from the newsletter/remove your consent;
− When it comes to Google Analytics, Google removes cookie information after 18 months.
6. International Data Transfers
To offer and perform our Services, Ahooga may potentially need to transfer your personal data among several countries. The personal data that we collect from you may be transferred to, and stored at, a destination outside the EEA. Those countries may not have the same data protection laws as the country in which you initially provided the information. In case such transfer would be needed, we would take all steps reasonably necessary to ensure that your personal data is processed and treated securely and in accordance with this Privacy Policy and with the Applicable Data Protection Law.
7. Security of Data
The security of personal data is important to us. Ahooga shall take all reasonable and appropriate technical and organizational measures to protect the security, confidentiality and integrity of personal data. In particular, Ahooga will take appropriate measures to prevent any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data.Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or other digital assets, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not without any risks. The User consequently acknowledges that we cannot guarantee the security of her/his personal data to our website or other digital assets (such as our applications, tools, …); any transmission is at your own risk. We will however do our best efforts to protect your personal data once we have received it and will use strict procedures and security features to try to prevent unauthorized access.
B. Cookie policy
1. General information
This Cookie Policy governs the use of cookies and similar technologies such as tracking pixels (hereinafter referred to as “Cookies”) by Ahooga SRL, a company incorporated and existing under the laws of Belgium, having its registered office at Avenue Louise 259, 1050 Ixelles (Brussels), Belgium, and registered in the Belgian Trade and Companies Register under nr. 0633.687.835 (hereinafter, “Ahooga” or “we” or “us” or “our”), through its business activities, its website (https://ahooga.bike), subdomains, directories, services and any other means relating to information or communication (hereinafter collectively referred to as the “Website”).Cookies are being collected from the User of the Website in accordance with the provisions of this Cookie Policy, which forms an integral part of our Privacy Policy. The latter can be accessed through the following link: https://ahooga.bike/privacy-policy/.Should you have any questions about this Cookie Policy or the feeling that your interests are not or inadequately represented, you can contact us via email (hello@ahooga.bike), or by sending a letter to the following address:AhoogaTo the attention of the Privacy ManagerAvenue Louise 2591050 Ixelles (Brussels)Belgium
2. How Ahooga uses cookies
2.1. What are cookies?
A cookie is a small piece of data sent from a website and stored in a User’s web browser. When the User browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the User’s previous activity. It helps the Website to remember information about the User’s visit, to make the Website easier to use and to better tailor the Website to the User’s interests and needs. Cookies may also be used to help speed up your future activities and experience with our Website. Another use of cookies is to securely use our Website.The User can choose to turn cookies on or off. Section 5 of this Cookie Policy provides for more information on how to configure and disable cookies. Please note that in certain instances, turning off cookies may affect your full experience of our Website.Cookies do not typically contain any information that personally identifies a User, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Further information on cookies can be found on https://www.allaboutcookies.org/ or http://www.aboutcookies.org/.
2.2. First-party and third-party cookies
Our Website uses both first-party and third-party cookies. First-party cookies are set by our Website. When you visit the Website, you may also receive cookies from third party websites or domains. We endeavour to identify these cookies before they are used so that you can decide whether or not you wish to accept them. More information about these third-party cookies is given right below, as well as on the relevant third party's website.
• Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us understand how our Website is used. Information about your use of our Website, including your IP address, may be transmitted to Google and stored on their servers. We use the information to compile reports and to help us improve the Website. Google Analytics relies on cookies to identify users through a tracking code (user ID).Do these cookies collect personal data/identify me? The information these cookies collect may indeed include personal data since it may include your IP address, login information, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our Services. To learn more about Google Analytics cookie usage click here: https://policies.google.com/privacy.To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
• Shopify is an e-commerce platform through which Ahooga operates its e-shop. Cookies may be installed by Shopify on your device to ensure the proper functioning of our e-shop. To learn more about Shopify’s cookie usage, you can click here: https://www.shopify.ca/legal/cookies.
3. What types of cookies do we use?
Cookies may be distinguished based on their purpose:
• Necessary cookies: these cookies are essential to make our Website work correctly. They enable you to move around on our Website and use our features. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. If you do not accept these cookies, it may affect the performance of the website, or parts of it;
• Analytical cookies: these cookies help us understand how visitors interact with our Website by collecting and reporting information;
• Marketing cookies: these cookies are used to track visitors across our Website. The intention is to display ads that are relevant and engaging for you, so that the Website be better tailored to your interests and needs.
Cookies may additionally be distinguished on their duration. In terms of duration, we may use two different types of cookies on our Website:
• Session Cookies. These cookies are temporary cookies that remain on your device until you leave our Website; or
• Persistent Cookies. These cookies remain on your device for much longer or until you manually delete them (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as your browser settings, as stated below).
4. Cookies and consent
To the extent required by applicable law, we will obtain your consent before collecting personal data using cookies or similar automated means. You can give your consent using the Cookie Settings banner accessible upon first visiting the Website or afterwards by using the Cookie Settings tab. You can change or withdraw your consent anytime as set out in the section below.
5. How do I disable or remove cookies?
The settings to restrict the cookies on the Website can be found by using the Cookie Settings banner upon first visiting the Website or afterwards by using the Cookie Settings tab.You may also restrict or disable the use of cookies through your web browser. Each type of web browser offers ways to be notified about, to restrict and to delete cookies. For more information on how to manage cookies, please visit the appropriate link below:
• Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Safari: https://support.applcom/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faqIf you use different devices to view and access the Services (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.Please note that if you choose to restrict or disable the use of cookies through your browser, some areas of our Website and/or our Services may not function properly. Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, is available at www.allaboutcookies.org and www.youronlinechoices.eu. Please note that if you choose to restrict or disable the use of cookies through your browser, some areas of our Website and/or our Services may not function properly.
6. Your Rights
Should we collect personal data through our cookies, you have certain rights which you can exercise, more precisely: (i.) the right to be informed, (ii.) the right of access, (iii.) the right to withdraw consent, (iv.) the right to rectification, (v.) the right to object to the processing, (vi.) the right to erasure, (vii.) the right to restriction of processing and (viii.) the right to data portability.All these rights are detailed in our Privacy Policy, accessible through the following link: https://ahooga.bike/privacy-policy/.Should you wish to exercise any of these rights, please contact us as indicated under section 1 of this Cookie Policy.The rights can be exercised free of charge unless the requests are manifestly unfounded or excessive. In the latter cases, Ahooga can either charge a reasonable fee or refuse the requested action.We undertake to provide you with an answer within one (1) month upon receipt of your request. In some cases, we might need additional time to consider your request and need an extra two (2) months. We will inform you accordingly if this is the case.
7. Changes in the Cookie Policy
Ahooga may update this policy from time to time by publishing a new version on the Website. It is recommended that the User checks the Cookie Policy regularly.
Below, you will find more detailed information aboutthe cookies we use.
- Strictly necessary
- Performance
- Targeting
- Unclassified
- Save
Strictly necessary
|
Name |
Domain |
Expiration |
Description |
|
CookieScriptConsent |
.ahooga.bike |
1 month |
This cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly. |
|
CookieScriptConsent |
www.ahooga.bike |
1 month |
This cookie is used by Cookie-Script.com service to remember visitor cookie consent preferences. It is necessary for Cookie-Script.com cookie banner to work properly. |
|
secure_customer_sig |
shop.ahooga.bike |
1 year |
This cookie is generally provided by Shopify and is used in connection with a customer login. |
|
_orig_referrer |
.ahooga.bike |
14 days |
This cookie is generally provided by Shopify and is used in connection with a shopping part. |
|
cart_sig |
shop.ahooga.bike |
14 days |
This cookie is generally provided by Shopify and is used in connection with checkout. |
Performance
|
Name |
Domain |
Expiration |
Description |
|
_ga |
.ahooga.bike |
2 years |
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
|
_gid |
.ahooga.bike |
1 day |
This cookie name is associated with Google Analytics. It is used by gtag.js and analytics.js scripts and according to Google Analytics this cookie is used to distinguish users. |
|
_landing_page |
.ahooga.bike |
14 days |
This cookie is used to track, report, and analyze on landing pages. |
|
_y |
.ahooga.bike |
1 year |
This cookie is associated with Shopify's analytics suite. |
|
_s |
.ahooga.bike |
30 minutes |
This cookie is associated with Shopify's analytics suite. |
|
_shopify_y |
.ahooga.bike |
1 year |
This cookie is associated with Shopify's analytics suite. |
|
_shopify_s |
.ahooga.bike |
30 minutes |
This cookie is associated with Shopify's analytics suite. |
|
_shopify_fs |
.ahooga.bike |
1 year |
This cookie is associated with Shopify's analytics suite. |
|
_shopify_sa_t |
.ahooga.bike |
30 minutes |
This cookie is associated with Shopify's analytics suite concerning marketing and referrals. |
|
_shopify_sa_p |
.ahooga.bike |
30 minutes |
This cookie is associated with Shopify's analytics suite concerning marketing and referrals. |
|
_gat |
.ahooga.bike |
1 minute |
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. |
Targeting
|
Name |
Domain |
Expiration |
Description |
|
fr |
.facebook.com |
3 months |
Contains browser and user unique ID combinaton, used for targeted advertising. |
|
PHPSESSID |
app.conveythis.com |
2 days |
Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. |
|
_fbp |
.ahooga.bike |
3 months |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
|
_gat_gtag_UA_125671109_1 |
.ahooga.bike |
1 minute |
This cookie is part of Google Analytics and is used to limit requests (throttle request rate). |
Unclassified
|
Name |
Domain |
Expiration |
Description |
|
baMet_visit |
shop.ahooga.bike |
30 minutes |